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Customer Service Agent - Chemical Indsutry | Leiden | Salary up to 24.35€ per hour | 3.5 days per week

Join a major Chemical and Water Treatment’s manufacturer as a Customer Service Agent at their call center in Leiden.

As a Customer Service Agent, you'll use your high energy and social skills to partner with customers and help them achieve maximum benefit from the company's products.

As a team, they strive to exceed objectives and drive greater customer satisfaction.

What You Will Do:

• Process approx. 60 inbound calls per day;
• Manage outbound calls, depending upon volume;
• Must possess solid problem solving & interpersonal skills;
• Handle all calls in a prompt and courteous manner;
• Maintain working knowledge of products, accounts, company representatives, tools and dispensing systems;
• Complete a call on screen accurately while speaking with the customer;
• Process orders, literature requests, and applies information to our customers;
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues;

Qualifications and Experience:

• High school qualifications or equivalent;
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook);
• Experience using Customer Service software (preferred);
• Ability to interact professionally with others and work independently in a fast-paced environment;
• Strong problem solving and interpersonal skills;
• Excellent verbal and written communication skills in English and Dutch;
• Highly dependable team player;
• Ability to prioritize workload and complete responsibilities on time;
• SAP knowledge;

Interested?

Apply now with your updated CV, and feel free to contact:

Sari Steenhauer, Team Lead Life Sciences at Gi Life Sciences Netherlands

M: 0633137746

E: sari.steenhauer@gigroup.com