Customer Service Agent at Leiden, Zuid-Holland

Customer Service Agent - Chemical Industry | Leiden | Salary up to 2950€ per month | 28 hours per week

Join a major Chemical and Water Treatment’s company as a Customer Service Agent in Leiden.

Here you'll use your high energy and social skills to partner with customers and help them achieve maximum benefit from the company's products, joining a team striving to exceed objectives and drive greater customer satisfaction.

What You Will Do:

• Handle aprox. 60 inbound calls per day;
• Manage outbound calls, depending upon volume;
• Handle all calls in a prompt and courteous manner;
• Develop and maintain working knowledge of products, accounts, company representatives, tools and dispensing systems;
• Process orders, literature requests, and applies information to our customers;
• Proficiency to assist customers and field staff with issues;

Offer:

• Salary: up to 2950€ per month based on 28h per week
• Contract: Initial 6 months contract with possibility of extension
• Work Model: Part-time, Onsite at the Leiden office.

Qualifications and Experience:

• High school qualifications or equivalent;
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook);
• Experience using Customer Service software (preferred);
• Works independently in a fast-paced environment;
• Strong problem solving and interpersonal skills;
• Excellent verbal and written communication skills in English and Dutch;
• Highly dependable team player;
• Ability to prioritize workload and complete responsibilities on time;
• SAP knowledge;

Interested?

Apply now with your updated CV, and feel free to contact:

Sari Steenhauer, Team Lead Life Sciences at Gi Life Sciences Netherlands

M: 0633137746

E: sari.steenhauer@gigroup.com